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We have included topic wise information on payment options for purchasing products or subscription from our site, please go through them and if you have have more questions then contact us.
Last updated on Oct 3, 2016

CCavenuecredit card paymentpaypal payments


a) Making payment
b) Credit Card ( All except Master Card, use PayPal option for Master Card)
c) Wire Transfer / Bank Transfer
              ii) Transfer to our account
d) Check or Demand Draft / International Money Order
e) PayPal
f) Currency & Exchange Rate
g) Shipping
h) Billing
i) Order tracking



Contact us


a) Making Payment

(1) Making Payments for products by Wire Transfer / Check / DD/ PayPal / IMO after registering and shopping :

If you are making payments by Wire transfer / check / DD / Paypal / IMO then it is advisable to mention some reference. Note down the Order Number and mention your Order Number along with your payment details for all correspondence with us

Once our accounts have been credited we will send a confirming e-mail to you and process your order.

 


credit card payment
b) Credit Card or Ecard (Immediate transaction):

Pay through verisign secured payment gateway (immediate delivery of animation and processing of order to be shipped begins)
All credit card transactions are done through leading south Asian payment gateway, Ccavenue; a trusted verisign authenticated payment gateway. Click here to verify their certificate . Check out our payment security policy from here. All major cards are accepted: MasterCard, Visa, Diners Club International, JCB Cards and Citibank eCard.

FAQ CC1) Why is my statement from Ccavenue is showing value of product in INR or Rs. ?

transaction window
( Value in INR or Rs. shown on site as per exchange rate)

As we are based in India, the payment gateway' e-mail will show the transaction value in Indian rupees, that will be the same as that shown on our site before the "Pay Now" button is pressed. Your credit card statement will however show the value in US Dollars or its equivalent value in your currency.
The Indian rupees value is desired by our customers in India, when using direct bank transfer facility option offered by our payment gateway. A value lower than exchange rate is taken to prevent any overcharging due to rate fluctuation during the day.

FAQ CC2) Which currency can I pay in ?

You can be in any part of the world, Customers pay in their local currency an amount equivalent to US$, as billed by their credit card issuing institution.

FAQ CC3) How is the credit card payment processed ?


i) Our payment gateway loads up, prices are listed in Indian Rupees
gatway loads up

ii) Credit Card Processing :
payment gateway message

iii) On successful payment you are brought back to our site, failed payments are shown as failed by the payment gateway and then brought back to our site where a message to that effect is shown.

iv) Our payment gateway CCavenue sends you an e-mail as Order Confirmation to your E-mail address. This can also be used as an invoice or receipt, if you choose to print the E-mail message. We also send you an e-mail containing the order and details of accessing it.

FAQ CC4) Can I trust you with my credit card?
We realize that making a purchase online involves a great deal of trust on your part. We also take your trust very seriously, and it is on our highest priority to ensure the security and confidentiality of the transaction. We have been in this business since 1999 and have been listed with Network solutions registrar since 2001. We provide our contact information in terms of address, phone, e-mail explicitly on this and contact us page. Please do cross check, we will be happy to answer your queries.

All credit card transactions are done through leading south Asian payment gateway,Ccavenue; a trusted verisign authenticated payment gateway. Click here to verify their certificate. Do check out the payment gateway at http://www.ccavenue.com.


c) Telegraphic or wire transfer (Transaction time 2-3 days) : Wire transfer normally take up to 2-3 working days to realize.
Use the following format to remit the payment to us through your bank. You can remit money from your local bank to our account by giving wire transfer Instructions to your local bank. It typically takes 24-72 banking hours for the funds to reach our account from the time you place the request with your bank. Please check here for other correspondent bank swift code if you want to remit funds in currency other than USD. The portion in bold in below form will remain constant for all currencies. The form at your local bank will have a provision to fill in your account number, amount, purpose etc. E-mail to us the details of the transfer along with your Order Number (if you have it)

You can use this link to get more information and detailed procedure
http://www.hdfcbank.com/personal/forex/forex_telegraphic_transfers.htm
http://www.axisbank.com/nri/remittances/

Transfer funds to
Beneficiary Account Details

1) For further credit to customer Account Number 572010200001885 
Account Name : Goalfinder
Branch :
Axis Bank, Evershine Millennium Paradise,
Thakur Village,Kandivali (E)
Mumbai  400101
Maharashtra
India
2) For further credit to customer Account Number :00521000105314
Account Name : Amit Kulshresth
Branch :
HDFC bank, 93, Rajyog Creations
Anand Park, Off ITI Road
Aundh
Pune - 411007
Maharashtra

»Other Sample Formats for wire transfer( PDF )

 



Cii)Transfer to our account : You candeposit in the account of Goalfinder (Axis Bank) or /Amit Kulshresth (HDFC Bank). For this you have to register first then it is very simple. You can directly credit our account if you are in India from any location
Send us your payment details by email and the product you want, we will update your account accordingly

Account type: Current
Bank Axis Bank
Account No: 572010200001885 
Payment Mode : Direct credit
First Name : Goalfinder
Address : Goalfinder, C1-504, Ganga Osian Meadows, Thergaon, Chinchwad
City: Pune
State: Maharashtra
Pincode: 411033
Country : India
Email: response at goalfinder.com
Phone No: 00912027707077
Mobile No: 00919892159969

Another account you can pay to :
Account type: Savings
Bank HDFC Bank
Account No: 00521000105314
Payment Mode : Direct credit
First Name : Amit
Last Name : Kulshresth
Nick Name: Amit
Address : Goalfinder, C1-504, Ganga Osian Meadows, Thergaon, Chinchwad
City: Pune
State: Maharashtra
Pincode: 411033
Country : India
Email: response at goalfinder.com
Phone No: 00912027707077
Mobile No: 00919892159969

 

 




d) Crossed Check or demand draft or International Money Order ( Transaction time 1 month )
: Normally takes around 10 days in ordinary post and 18 days to get credited to our bank account. Your order is processed only after that. Send your Order Number and User Name along with the check/DD.

For check - Pay : Goalfinder

For DD / IMO : In favor of Goalfinder payable at : Pune , India

Address
: Goalfinder, C1-504, Ganga Osian Meadows, Thergaon, Chinchwad, Pune - 411033, India

FAQ 1) How do I get the details of the DD/check payments to be made?

If you had chosen the Demand draft option you will be provided with the order no and the particulars relating to the Demand draft posting on the site and through e-mail. If you have not received them please contact us.

DD OR CHECK PAYMENT STUB SHOWN ON OUR SITE :



e) PayPal (1 days) : paypal

Option 1 : Purchase products using online shopping cart or purchase online subscription using paypal option.

a) Add products to the shopping cart or choose an option of hours mentioned in online subscription
b) Choose DD / Check / Paypal as payment method
c) View online Invoice, receive a copy through e-mail
d) Go to Paypal and pay to e-mail address :
e) Mention your Order No in the payment section of PayPal
f) We will update your account - download products or add subscription hours to your account. CDs /posters are shipped to your postal address.

Option 2 : Purchase products using PayPal without shopping cart
Choose the icon on product page " Paypal Click here to buy" to pay directly from paypal.

Option 3 : Purchase products " Offline" using our price list in excel format
a) Use the shopping cart in the flash catalog or product list in excel format to generate a list
b) Send us the list
c) Receive invoice through e-mail
e) Make Payments through Paypal to e-mail address :
f) Send us an e-mail mentioning your Order No ( mentioned in the invoice received through e-mail) Paypal payment details and the e-mail or postal address on which you want to receive the products.
g) Receive products on the e-mail or on the postal address ( in case of shippable products)

Option 3 - Faster Method : If you do not need the invoice then make payments on PayPal and email us the list or your subscription hours requirement, we will send the products to you or update your account with subscription hours.




(f) Currency & Exchange Rate :
You can pay in any currency through our gateway or PayPal, our prices are indicated in US Dollars, your credit card issuing agency is going to reflect the equivalent charges in your currency in the statement.
We normally take a value lower than exchange rate to prevent any overcharging due to rate fluctuation during the day.

Confirm exchange rate from the links below
http://www.xe.com
http://finance.yahoo.com/currency/


 


Shipping
(g)Shipping is only charged for CDs, posters etc., direct downloading of animation does not require shipping and is not charged even if any shipping option is checked. Animation is downloaded through a link in "my account", section.

For Shippable product the shipping cost/ time will be calculated Ex India for delivery addresses outside India and is $30. Shipping is calculated as full shipping for first item and 50% thereon for each additional item. Those within India the courier time will be 2-3 days and the charges will be actual charged by national couriers.

1) Do you ship internationally ?

Yes we ship to any country in the world.





h) Billing :

1) Do you charge sales tax or VAT and how much?
We do not charge any sales tax or VAT from customers abroad. For Product sold in India VAT is stated separately but is included in price of the product.

2) Do you accept purchase orders (POs)?
No

3) Do you give discounts ?
Please contact us

4) There is a error in what I have been charged?
Call or e-mail us with your order number. We will investigate your claim and if any errors have occurred we will immediately correct/credit your account. To avoid duplicate charges make sure you click on the order submit button only once during the checkout process. Be assured, for us customer concern is primary and your claim will be attended to on priority.



i) Order Tracking :
1) How do I track my order

DD / Check / MO : We will send you mail and post a message in 'My Account " when the payment is credited to our account, and again on dispatch of the order. If you have checked Fast as option for shipping, we will e-mail you the tracking number and the web address where you can log in to check your status.

2) I have not received any emails ?

We send order confirmation and other emails automatically to the e-mail address you provided. Occasionally these emails get mistaken for junk mail by e-mail filters and firewall (because these emails are generated by a computer). Check your junk e-mail folder and set your e-mail filters to allow emails from Goalfinder.com.

 
 
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